This Privacy Policy explains how Sparkle Clean Services handles personal data when you use the website, request a quote, arrange a cleaning visit, or communicate with us about move-in or move-out cleaning services.
We use personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, coordinate handover timing, deliver cleaning services, manage payments, keep business records, maintain the website, and address legal or security matters. We may also use limited data to improve service planning and communication.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational partners that help us run the business. These parties are expected to use the data only for the services they provide and to protect it appropriately.
We may disclose personal data to public authorities, courts, or other parties when required to comply with applicable law, lawful requests, or legal process. We may also share information to establish, exercise, or defend legal claims.
We may collect identification and contact details, property and access information, booking and appointment details, service preferences, condition photos if provided, payment and billing records, and communication content. We also process limited technical data such as device or browser information and basic usage records when you visit the website.
We receive data from inquiry forms, phone or email communications, booking arrangements, property condition reviews, appointment confirmations, and completion handovers. Some information is generated by our systems when you use the website or when we record service progress and payment status.
We may use essential cookies to support site functionality, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. We do not rely on cookies to collect unnecessary personal data, and cookie behavior may vary depending on your browser settings.
We use standard cookies and similar technologies for site operation, basic analytics, and remembering limited preferences. You may block or delete cookies through your browser, but some parts of the site may not function as intended if essential cookies are disabled.
You may request access to your personal data, correction of inaccurate information, deletion where appropriate, and restriction or objection in cases allowed by law. If we rely on your consent for a specific processing activity, you may withdraw that consent for future processing.
To protect privacy and security, we may ask for information needed to verify your identity before acting on a request. If a request is incomplete or cannot be fulfilled, we will explain the reason and any available next steps.
Inquiry records are kept for a practical period after the request is closed. Booking, billing, and service records are retained as needed for administration, dispute handling, and tax or accounting obligations. When data is no longer required, we delete it or anonymize it where feasible.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
